Tour: The Meeting Room at Springfield Funeral Home

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Find a funeral home like Springfield, where you can trust the people, where you can feel comfortable working with people who will help you celebrate your loved one in a way that will honour and bless them and the family.

- Ramona Sousa

Transcript

This is the room where we meet with families for the initial arrangement consultation.

I feel pretty comfortable in saying that this is probably one of the more emotionally charged rooms within our building.

Families come here. They are stressed. They are anxious. There is a lot of fear. They’ve just been with their loved one sometimes for days, even weeks. I still remember, so clearly, even when I chatted with my aunt – making arrangements for my uncle – she was so distraught, she couldn’t even remember his birth date.

It reminds us, as Memorial Care Assistants, on what we are here to do. We are here to treat you like how we would want to be treated if you were a part of our family. We are here to educate, let you know what options are available, giving the control to you so you can make, hopefully, the right decisions.

This is not an easy time. The average arrangements that we have here can take up to two hours between obituary writing, and selecting days and times, vital statistics. The think the only thing I’ve experienced personally that makes it at all easier is when families have pre-arranged and pre-planned their services. That takes a lot of the stress out. It takes a lot of the memories that they have – to try to recall items – away from them, and it makes it a lot easier.

Testimonials

They took care of me like family.

Judith Szabo

Everything was so organized and pertinent to what we needed. Everyone we met was kind, courteous and very helpful during our emotional and challenging time. Thank you so much.

Heather Mayne

They were so prompt on answering any questions and changing things. They were prepared and respected any religious decisions. The process was so seamless and made easy in such a high stress situation.

Tanya Kohar

In the past 2 years Springfield has helped us through the death of my Mother and my Father. Their response and help allowed us to focus on the remaining family rather than worrying about details of the funeral and all the notifications that are required upon a death.

Terry Eldridge

The atmosphere has been nothing but professional during times of grief.  After the passing of my mother, the staff coached me on the next steps and looked after filling in all the government forms that I needed to sign, which took a huge burden off my mind at the time.

Donald McClure

Everyone was so helpful and kind.  There was no pressure.  They provided exactly what we needed.

Diane Greenwood

From the time I called to the completion of all the services, I received compassionate, attentive and professional care.  There was a sense of caring from each staff member.  I was turning over my Mom to their care and I felt very comfortable with everyone.  I felt heard and never felt pushed into any decision.

Katherine Lewis

I have always found the team at Springfield Funeral Home to be VERY caring, kind, considerate and helpful.  I have and will continue to recommend them to anyone who asks which funeral home would I suggest they use.  No other funeral home I have dealt with even comes close to Springfield Funeral Home.

Ethna Tutt

Right at the onset, I was made very comfortable, there was no pressure.  I was made to feel as if I was the only one they had to serve.

Frances Baum

Everything that was arranged for us was perfect.  Our loved one, husband, father, brother was treated with respect.  Thank you for making this difficult time a little more acceptable via your staff’s obvious caring and respect.

Jacquelene Bluschke