Q: How do people cope with all the emotions around a funeral service?

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Find a funeral home like Springfield, where you can trust the people, where you can feel comfortable working with people who will help you celebrate your loved one in a way that will honour and bless them and the family.

- Ramona Sousa

Transcript

You know, the emotions around a service are a difficult time.

When engaging emotions at a public event, I think most people try to stay collect. And that that’s appreciated – really by everyone. Where, however, an emotional response is given, calmness is usually the best response. At least for me as a funeral director, if someone is having a really hard time with something, breaking down, weeping bitterly, um, quietness, privacy, a sense of it’s OK, this will pass. Waves of expression of this are natural, and they are welcome, and most of all: this is a safe place for that. People need to know, and we will do everything we can here to facilitate the emotional experience of death.

Grieving people are real. They are, they are keenly aware that life isn’t working. That it sucks. So walking with them, letting that be true for them, without trying to fix them, without trying to put them back together, without expecting them to be back to normal, in an artificially contrived period of time, that’s really important. So my goal is just to simply to be there. To listen and cherish whatever I find.

Number one you have to understand is, this is a common, shared experience. There is nobody in this world who I don’t think you can talk to who has not had in some way, shape or form a death or a loss in their life. So do people expect you to somehow be strong or stoic, no.

Most people actually cope quite well, because we know that death will happen – it’s inevitable. And most people cope quite well. Some people need a little extra support. We provide grief support groups at the funeral home. I facilitate them. It’s a 10 week course, couple hours on a Thursday evening. Gather folks together and provide an opportunity for them to talk about what’s happened. And to experience other people talking about what’s happened. So they don’t feel so alone.

If you are feeling grief, you are because of love, because of some connection that you’ve had – a meaningful connection – to that person and the fact that they are gone now. And to take the time, to allow yourself to mourn – and to give expressions – are in fact really you connecting with your love for that person. And there’s, there’s no shame in love.

Testimonials

They took care of me like family.

Judith Szabo

Everything was so organized and pertinent to what we needed. Everyone we met was kind, courteous and very helpful during our emotional and challenging time. Thank you so much.

Heather Mayne

They were so prompt on answering any questions and changing things. They were prepared and respected any religious decisions. The process was so seamless and made easy in such a high stress situation.

Tanya Kohar

In the past 2 years Springfield has helped us through the death of my Mother and my Father. Their response and help allowed us to focus on the remaining family rather than worrying about details of the funeral and all the notifications that are required upon a death.

Terry Eldridge

The atmosphere has been nothing but professional during times of grief.  After the passing of my mother, the staff coached me on the next steps and looked after filling in all the government forms that I needed to sign, which took a huge burden off my mind at the time.

Donald McClure

Everyone was so helpful and kind.  There was no pressure.  They provided exactly what we needed.

Diane Greenwood

From the time I called to the completion of all the services, I received compassionate, attentive and professional care.  There was a sense of caring from each staff member.  I was turning over my Mom to their care and I felt very comfortable with everyone.  I felt heard and never felt pushed into any decision.

Katherine Lewis

I have always found the team at Springfield Funeral Home to be VERY caring, kind, considerate and helpful.  I have and will continue to recommend them to anyone who asks which funeral home would I suggest they use.  No other funeral home I have dealt with even comes close to Springfield Funeral Home.

Ethna Tutt

Right at the onset, I was made very comfortable, there was no pressure.  I was made to feel as if I was the only one they had to serve.

Frances Baum

Everything that was arranged for us was perfect.  Our loved one, husband, father, brother was treated with respect.  Thank you for making this difficult time a little more acceptable via your staff’s obvious caring and respect.

Jacquelene Bluschke